Refund & Return Policy

We want you to be completely happy with your ARMORA purchase. If something isn't right, here is exactly how returns, replacements and refunds work.

1. 14-Day Returns

You may request a return within 14 days of receiving your order.

To be eligible, the item must be:

In its original condition and original packaging, with all accessories and inserts included.
Unused, undamaged, and free of scratches, adhesive residue or signs of installation.
Accompanied by proof of purchase (order number, or the name and phone number used on the order).

2. Items We Cannot Accept

Screen protectors and camera lens protectors that have been applied or peeled. Once the adhesive layer is exposed, the item cannot be resold and cannot be returned for change-of-mind reasons. (This does not affect your rights if the item arrived defective — see section 4.)
Products damaged by misuse, drops beyond the rated protection, liquid exposure, disassembly, or repair attempted by anyone other than ARMORA.
Items returned without their original packaging or with missing parts.
Products purchased from any seller other than ARMORA (armora.us) or our official channels.

3. How to Start a Return

Contact us on WhatsApp at 01037774785 or email armoraegypt@outlook.com within 14 days of delivery.
Send your order number and a short photo or video showing the item and its packaging.
We confirm your request and arrange collection with our courier, or give you the return address.
Pack the item securely. Please do not tape or write on the product's own retail box.

Return shipping: If the item is faulty, damaged in transit, or the wrong product was sent, ARMORA covers the return shipping. For change-of-mind returns, the return shipping cost is the customer's responsibility.

4. Damaged, Faulty or Wrong Items

Please inspect your order on arrival. If an item is broken, defective, or not what you ordered, contact us within 48 hours of delivery with photos of the item and the shipping box. We will replace it or refund it in full, including shipping, at no cost to you.

5. Warranty

Every ARMORA product carries a 1-month (30-day) free replacement warranty starting from the delivery date.

What it covers: manufacturing defects, premature coating peel, adhesive-layer faults, touch-sensitivity problems, and misaligned or incorrect cuts.

What it does not cover: a protector cracked by a drop or impact — absorbing that impact instead of your screen is exactly what the product is for — along with accidental damage, normal wear, misuse, and intentional damage.

ARMORA Loyalty Program: once the warranty month has passed, you can replace any ARMORA product at 50% off, as many times as you need, for as long as you own the device. Just message us on WhatsApp with your original order number.

To claim the warranty: send us a photo or short video of the issue on WhatsApp at 01037774785 along with your order number. Once confirmed, a free replacement ships within 24 hours.

6. Refunds

Once we receive and inspect your return, we will notify you of the outcome within 2 business days.

Cash on delivery orders: refunded by bank transfer, InstaPay, or mobile wallet to the account you provide, normally within 3–7 business days of approval.
InstaPay, Vodafone Cash and card payments: refunded to the original payment method. Your bank or wallet provider may take an additional 5–14 business days to show the amount.

Refunds cover the price of the returned product. Original shipping is refunded only where the return is due to our error or a faulty item.

7. Exchanges

The fastest way to exchange an item — for a different model or colour — is to return the original for a refund and place a new order. If the replacement is the same value, we can often swap it directly on the courier visit; ask us on WhatsApp.

8. Order Cancellation

You can cancel an order free of charge at any time before it is handed to the courier. Once the order is out for delivery, it must be handled as a return under section 1. Repeatedly refusing delivery of cash-on-delivery orders may result in future orders requiring prepayment.