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Your order ships free on every purchase and moves fast. Here is how to check where it is.

The quickest way

Message us on WhatsApp at 01037774785 with your order number (or the phone number you used on the order) and we will tell you exactly where the parcel is. We answer daily from 10:00 to 24:00 (Cairo time).

What to expect

Order confirmed — you get a confirmation as soon as you check out.
Dispatched — orders placed before 18:00 on a business day usually go to the courier the same day. Later orders, and Friday orders, go out the next business day.
Out for delivery — the courier calls the number on your order before arriving.
Delivered — pay cash on delivery if you did not already pay by InstaPay or Vodafone Cash.

How long it should take

Business days after dispatch, with Friday and public holidays excluded:

Cairo, Giza, Alexandria — 1–2 business days
Upper Egypt and the Canal cities — 2–3 business days
Remote and border governorates — 3–5 business days

If it is taking longer

Message us. Delays usually come down to an incomplete address or an unanswered courier call — both are quick to fix once we know. If the parcel has genuinely gone missing, we send a replacement at no cost to you.

If it arrived damaged or wrong

Tell us within 48 hours of delivery with photos of the item and the shipping box, and we replace or refund it in full, shipping included. See the Refund & Return Policy.